Frequently Asked Questions
Shipping & Handling
Domiciled in the "Derby City"! - Louisville, KY
For domestic orders:
- USPS First-Class Mail® - flat rate of $3.00 (up to 1 lb)
For international orders:
- USPS First-Class Package International Service® - starting at $12.25 based on country and weight (up to 4 lbs)
- please note that any import/customs fees are the customer's responsibility
Currently we are only able to offer standard shipping. We hope to have priority shipping available in the near future.
Orders typically ship within 3-5 business days,
For Domestic orders (NOT including processing time):
- USPS First-Class Mail® - typically 3-5 business days
For international orders (NOT including processing time):
- shipping time varies widely (~2-16 weeks) based on country of destination
- longer delays possible due to
All orders are packed with care. Your pin(s) will be mounted to one of our custom backing cards, placed in a cellophane wrapper, and packaged in a bubble mailer.
Currently, we do not accept returns or exchanges; all sales are final. Please carefully read the item descriptions and/or contact us (see link above) if you have any unanswered questions before your purchase.